Furniture Return Policy
TopDecor is the style authority for the fashionable home. Our buyers spend countless hours researching, designing and building collections to ensure the items we carry inspire you and enrich your surroundings. We want our customers to be completely satisfied with their purchases. If you are not pleased with your selection, you can exchange or return the item at any TopDecor location according to the following guidelines:
Stock Furniture Items
Stock furniture may be returned or exchanged within 14 days of receipt. After an order has been shipped, a 25% restocking fee will apply in addition to the cost of return shipping
Custom and Direct Ship Furniture
Custom and direct ship orders may be canceled for a full refund within three days of the order date. After three days, custom and direct ship orders cannot be exchanged, cancelled or returned.
Problem? Let us help.
In the unlikely event your Stock or Custom furniture piece arrives either damaged or defective, please contact customer service immediately at firstname.lastname@example.org or (214) 891-5629. So that we can help resolve your issue, we may ask for photos to determine the best course of action (e.g. repair, replacement parts or exchange). All claims must be made within 7 days of receipt.
|TopDecor does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.|
|Delivery services are available within the United States and internationally through International Checkout. All merchandise must be paid in full prior to delivery. It is the customer’s responsibility to inspect all items before signing the delivery acknowledgment form. Delivery fees are non-refundable.|
Color & Finish
|Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.|
Assembly & Size Limitations
|Some merchandise may require assembly. If your merchandise is delivered, assembly is available for an additional fee. Some items such as furniture, rugs, mirrors and art are in most cases large and heavy and as such oversize charges can apply. This charge is listed on the item page and is in addition to regular delivery and processing charges. Customers are responsible for their size limitations. Please be conscious of passages that could cause delivery issues (e.g., stairwells, hallways, doorways, elevators, etc.) and result in possible additional delivery charges.|
|Completed orders held by TopDecor for more than 30 days are subject to a $75 monthly storage fee. Completed orders not picked up after ninety days are considered abandoned and will be resold. In addition any deposit is surrendered.|
Returning or exchanging delivered furniture
To arrange a return or exchange for a delivered furniture item please call 1.(214) 891-5629.
Furniture items must be properly packaged in the original shipping containers and packaging materials. Furniture purchases cannot be returned to any TopDecor store location.
Refunds or exchanges for furniture returns will be processed when the item(s) has been received in our Los Angeles warehouse. Please allow up to 2 to 3 weeks for your refund or exchange to process.
If your Stock or Custom furniture arrives damaged or defective, contact Customer Service immediately at email@example.com. or (214) 891-5629. In order to resolve your issue, we may ask for photos to help us determine the best course of action (e.g., repair, replacement parts or exchange). All claims must be made within 7 days of receipt.
For further information on our furniture return policy on Curbside, Local, and Freight deliveries please call 1.800.908.6748 or 1.(214) 891-5629 and speak to one of our Sales Specialists or Customer Service representatives during business hours.
When accompanied by the original or gift receipt and in its original packaging, regularly priced & sale merchandise can be exchanged or refunded within 30 days of purchase date. Original direct ship art is not returnable. Merchandise returned without original packaging is subject to TopDecor approval based on selling condition and/or 15% repackaging fee. Shipping, oversize and handling fees are non-refundable.
Sale and Clearance Merchandise
Sale merchandise ending in .99 can be exchanged or returned within 30 days of purchase date. We cannot accept returns on any merchandise with prices ending .09-.89 as these products are final sale clearance items.
|Refunds can be issued in the form of a gift card or processed back to the original method of payment. Original payments made by cash or check are refunded by company check from our corporate office within 10 business days of refund request.|
Please feel free to contact Customer Service at (214) 891-5629 for questions and concerns regarding your order.
Where to return or exchange an item
If you would like to bring your accessory return or exchange to any of our TopDecor retail store locations, please do so during store hours. Make sure you bring the original invoice to the store with you to indicate an online purchase.
How to make an accessory return or exchange
Follow these steps:
- Complete the required information on the Return/Exchange Form, located on the back of the original packaging invoice.
- If you wish to make a return or an exchange please indicate the following: tell us the reason why, and let us know what item you now desire by telling us the SKU, product description, and price of the new item.
- Pack and seal your return securely in the original package if possible. Include the completed Return/Exchange Form. Packages must be returned prepaid. We recommend you insure all packages. TopDecor cannot accept C.O.D. deliveries.
- Eligible returns made without a receipt will be issued a TopDecor Gift Card for the current value of the returned item(s).
Mail your package to:
Attn: Return Center
6916 Trailcrest Dr. Dallas, TX 75232